DELIVERY AND RETURNS

We ship all our items from our factory in Lagos, Nigeria through DHL.

Items in stock ship within 3-7 working days.

Pre-ordered items ship within 12-15 weeks.

Its our desire that you love and wear the outfits you purchase from us however we do understand that sometimes the item may not be to your satisfaction. If you need to return or exchange any merchandise, please first send an email to info@ladybiba.com for approval. Merchandise is accepted for refund or exchange if returned in approved condition within 7 days from when you received it. It must have the hang tag on and be free from make-up stains. It must also have not been washed or altered in any way. After notifying us, we will provide you with an exchange or returns slip via email to include in your parcel.

You are responsible for return shipping fees. We advise that you return your parcel using a tracked/insured service as only merchandise that has been received back to our warehouse can be processed for returns or exchanges. Exchanges will be shipped out to you free of charge. If the item is returned damaged, the return will be rejected and refund will not be processed.

A refund will be issued back to the original method of payment for the merchandise returned. We will process your refund within 2 working days of receiving the item. However, please note that your bank may take longer to process this. Delivery fees are non-refundable.